Freshbet is committed to protecting the personal data of our users. This policy explains what information we collect, how we use it, and under what circumstances it may be shared. By using freshbetuk.co.uk, you agree to the terms outlined below.
Information We Collect
We collect personal data necessary to operate your account and comply with our legal obligations under Curacao Gaming Control Board licence OGL/2024/1800/1049:
- Identity information: full name, date of birth, account username
- Contact information: email address, phone number, postal address
- Financial information: transaction history, deposit and withdrawal records (payment card details are not stored on our servers)
- Technical information: IP address, device type, browser, operating system
- Behavioural information: session activity, game history, betting patterns
- Marketing preferences and communication records
How We Use Your Data
Your data is used exclusively for the following purposes:
- Account creation, verification, and identity authentication (KYC)
- Processing deposits and withdrawals
- Providing customer support and resolving disputes
- Fraud prevention, security monitoring, and AML compliance
- Sending promotional communications — only where you have given explicit consent
When We Share Your Data
Your information is never sold to third parties. It may be shared only in the following circumstances:
- With regulatory and law enforcement authorities when required by law
- With licensed payment processors and identity verification partners
- With the Curacao Gaming Control Board in connection with our operating licence
- As required by a court order or legal directive
Data Protection and Retention
We apply the following measures to keep your data secure:
- SSL encryption across all data transmissions
- Restricted server access with regular security audits
- Two-factor authentication available on all accounts
- Data is retained only as long as required by law or necessary for account operation — upon account closure, data is deleted or anonymised in line with applicable regulations
Cookies
We use cookies to maintain platform functionality and improve your experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the site functions:
- Essential cookies: required for core platform functionality
- Analytical cookies: monitor site performance and usage patterns
- Preference cookies: store your settings for a personalised experience
- Marketing cookies: used for promotional content and campaign tracking
Your Rights
You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, contact our support team via live chat or email at [email protected]. We will respond within 30 days of receiving your request.
Policy Updates
This policy may be updated periodically to reflect changes in our operations or legal requirements. We will notify registered users of material changes via email. Continued use of freshbetuk.co.uk following any update constitutes acceptance of the revised policy.